Here is a hypothetical situation: You have a meeting with a co-worker and they want to know why you aren't doing all their paperwork required for their project. You tell them it wasn't your position to do so as you do not have all the information; they do.
The meeting goes quickly downhill from there. You hold your ground. You are blunt and point out some facts. They back pedal and tell you about client service. You know they do not really care about client service after witnessing less than stellar incidents first hand, but then you realise if they consider themselves the only client, then they are bang on. It is all about client service; them being the client and all about their service that is owed to them.
So how do you deal with a co-worker that refuses to do their part of the work, when everyone else is? How do you deal with someone who prefers that all paperwork be done by the clerical staff, even though it is their responsibility? How do you deal with someone who refuses to sign anything lest they be held accountable and responsible? How do you deal with someone who will underhandedly, insight workplace bad morale by rumour mongering and giving out false information?
I know all workplaces have someone like this. And I know all workplaces have a large turnover in staff because of things like this.
Snakes In Suits Robert D. Hare: Many (psychopaths) come across as having excellent oral communication skills. In many cases, these skills are more apparent than real because of their readiness to jump right into a conversation without the social inhibitions that hamper most people. They make use of the fact that for many people the content of the message is less important than the way it is delivered. A confident, aggressive delivery style, often larded with jargon, cliches and flowery phrases, makes up for lack of substance and sincerity in their interactions with others.
I see this all the time; the one trick pony that uses the same excuses and lauds the same argument as to why deadlines are not being met, why work is not completed, why the basic effort is not happening, yet at the same time espouses a team player attitude.
And the clincher is, people fall for it, over and over, and over again. I have seen grown, intelligent men fall all over themselves thinking that this time, Lucy Van Pelt will not take away the football, only to see them land on their assets....again.
It is shameful, disturbing, and it makes my blood boil. The only way to handle someone like this is to confront them in a group, document everything that happens, and cover your backside. Follow HR rules. Get rid of these people that create poisonous workplace environments and deal with it.
Sitting back and saying nothing does not work.